Frequently Asked Questions
We understand that you may have questions about our products and services, and we've created our FAQs page to provide you with quick and easy access to answers. From shipping and returns to product details and warranties, our FAQs page covers everything you need to know about shopping with us.
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Diamonds
Are your diamonds real?
Yes! Our diamonds are lab-grown, meaning they have the same physical, chemical, and optical properties as mined diamonds — just created in a more sustainable, ethical way.
What materials do you use in your jewelry?
We use solid 10k, 14k, and 18k gold, platinum, and certified lab-grown diamonds and gemstones that meet the highest standards for quality and brilliance. Non-certified diamonds are commonly used in accent stones.
What’s the difference between lab-grown and natural diamonds?
Lab-grown diamonds are chemically and physically identical to mined diamonds but created in a lab under controlled conditions, with far less environmental impact.
Are your pieces certified or graded?
Yes, center diamonds over a certain size (e.g., 0.50 carats) come with grading certificates from IGI, depending on the stone. If you were prefer a specific certification that can be accommodated.
Customization
Can I customize a piece or design my own?
Absolutely! We specialize in custom pieces. Whether you want to tweak an existing design or start from scratch, we’ll guide you through the process.
How long does it take to create a custom piece?
Custom designs typically take 4–6 weeks, depending on the complexity of the piece and sourcing of stones. We will discuss timeline based on your custom piece.
Can I see my piece before ordering?
Yes! We CAD renderings as design mock-ups for approval before production begins on custom orders.
Ordering & Shipping
How do I place an order?
You can order directly from our online shop or contact us to start a custom piece. We accept major credit cards, PayPal, and ShopPay.
Is shipping insured?
Yes, all packages are fully insured and require a signature upon delivery.
What is your return policy?
Custom pieces are final sale due to their personalized nature.
Didn't find what you were looking for? Feel free to contact us at any time!